• dont criticize, condemn or complain. the person we are going to correct and condemn will probably justify himself or herself, and condemn us in return.
• we all want desire to be important - something like food, sex for us.
• give honest, sincere appreciation.
• how can i make this person want to do it? arouse in the other person an eager want. become genuinely interested in other people.
• smile.
• remember persons name.
• be a good listener. encourage others to talk about themselves.
• talk in terms of the other person’s interests.
• make the other person feel important - do it sincerely.
• the only way to get the best of an argument is to avoid it.
• show respect to others peoples argument. never say you are wrong.
• if you are wrong, admit it quickly - empatically.
• consider them honest, upright and fair.
• begin with praise, honest appreciation. praise every improvement.
• call attention to peoples mistakes indirectly.
• talk about your own mistakes before criticising the other person.
• ask questions instead of giving direct orders.
• give the other person a fine reputation to live up to.